FAQ
FAQ
(1) Products
What size shirt should I order?
Refer to the sizing chart and any additional sizing details provided on the relevant product page in our online shop.
(2) Online Shop
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.
What is your exchange / return policy?
We want you to be 100% satisfied with your Sacred Stitches purchase. Please consult the size info chart for specific measurements. That said if you are not satisfied for any reason, we would be happy to exchange or refund your purchase within 14 days of the delivery date.
(3) Shipping
How long will delivery of my order take?
UK DELIVERY TIMES
CLOTHING
Items are dispatched 1-3 working days after purchase.
Delivery time 1-2 working days after item is dispatched.
CUSHIONS & CUSTOM ORDERS
Items are dispatched approximately 5-10 working days after purchase.
Delivery time 1-2 working days after item is dispatched.
If you need your order by a specific date, please contact me for express mail rates.
BED LINEN
Items are dispatched approximately 8-14 working days after purchase.
Delivery time approximately 1-2 working days after item is dispatched.
If you need your order by a specific date, please contact me for express mail rates.
INTERNATIONAL DELIVERY - The shipping timelines below are for the time in transit.
Please keep in mind that each customs office processes packages at vastly different rates, which can significantly affect the time it takes for your order to arrive.
If you need your order by a specific date, please contact me for express mail rates.
EUROPEAN DELIVERY
Items are dispatched 1-3 working days after purchase.
Standard Shipping: 4-10 working days.
To keep postage costs low and reasonable, cushion inners are not including for orders outside the UK unless otherwise stated.
USA & CANADA DELIVERY
Items are dispatched 1-3 working days after purchase.
Standard Shipping: 7-14 working days.
To keep postage costs low and reasonable, cushion inners are not including for orders outside the UK unless otherwise stated.
PLEASE NOTE: Due to increased security measures on items entering the US there have been delays and items can take up to 6 weeks for delivery.
AUSTRALIA DELIVERY
Items are dispatched 1-3 working days after purchase.
Standard Shipping: 7-24 working days.
To keep postage costs low and reasonable, cushion inners are not including for orders outside the UK unless otherwise stated.
REST OF THE WORLD DELIVERY
Items are dispatched 1-3 working days after purchase.
Standard Shipping: 7-24 working days.
To keep postage costs low and reasonable, cushion inners are not including for orders outside the UK unless otherwise stated.
Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
Although we are happy to ship worldwide, some parcel services in other countries can be highly unreliable. So, any international shipment is entirely "buy at your own risk" unless the postage upgrade has been purchased.